0208 896 3477 info@mpeservices.com 1 Cloister Road Acton W3 0DE

Terms & Conditions

  • Quotations are subject to acceptance within 30 days. If the customer requests postponement of the start of installation, one month or longer after MPE Services is ready to proceed, the price quoted is no longer valid.


  • If the installation work has to be suspended or varied at the customer’s request, or if the customer requires work on the system to be carried out outside of normal working hours, MPE Services shall be entitled to make a reasonable additional charge for the extra cost incurred.


  • In the event that during the course of the work Asbestos or any substance of a hazardous or potentially hazardous nature is discovered, MPE Services will comply with local or national regulations or other requirements that may need to be observed before work continues. If this results in additional work over that which this estimate is given to cover, an additional charge may be made. However, if the appropriate course of action is for the material to be left in place without alteration or additional work, MPE Services will not be responsible for any work involved in the removal, should this be required, the customer will be responsible for leaving the working area safe.


  • MPE Services accepts no liability for any delay in completing the work due to circumstances beyond our control. Appointments are given in good faith, of which we try to keep.


  • Any quotation is given and the installation undertaken by MPE Services on the condition that any necessary licenses, authorities or permissions, including the consent of the Landlord or Local Council, are first obtained by the customer.


  • The customer will give unrestricted access to the property and grounds in order that the installation work may be undertaken. MPE Services reserves the right to make additional charges for such delays.


  • All MPE Services materials whilst on the customer’s premises whether fixed or unfixed are at the sole risk of the customer. MPE Services expects the customer to take reasonable care in protecting such items. In the event of any materials being damaged, destroyed or stolen due to negligence, MPE Services will pursue full repayment. Also for any materials/ work removed, damaged or destroyed, whilst in the customers care the cost of replacing any such materials or reinstating/ restoring such works shall be charged as an extra. The customer shall not be responsible for any loss occasioned solely by the negligence of MPE Services’ employees or contractors.


  • The work will be carried out in a professional manner. MPE Services cannot, however, be held responsible for any damages to decorations, fittings, existing pipework, cylinders or tanks caused during the normal course of installing or removing fixtures and fittings. Note: Although rare, responsibility cannot be taken for leaks or airlocks/blockages that may occur on systems as a result of Powerflushing, rodding or installing Pressurised Systems.


  • Although every care is taken when taking up carpets, wooden floorboards and other floor coverings etc, MPE Services cannot be held responsible for any damage whilst carrying out this work.


  • On accepting this quotation the customer accepts that there may be unforeseen circumstances and works that may not be apparent at the time of our survey. Remedial of these works shall become chargeable if undertaken by MPE Services.


  • If the customer supplies their own materials they will be responsible for any missing parts or faults. MPE Services reserve the right to charge for any extra time incurred.


  • If you instruct us to do works or buy materials and then cancel, we reserve the right to charge you for the cost of any time and materials incurred by us. Charges will be those of our normal terms and conditions.


  • Guarantee. We give a 6 months guarantee period of our labour and the duration of the manufacturers guarantee for all parts or equipment supplied by us. If you are not satisfied with our work, you must contact us, in writing, within 6 months of finishing the work and let us come and inspect the work and carry out the necessary remedial work at our expense.


  • You agree that if you do not contact us within 6 months we shall have no liability. You agree to let our insurers inspect any works carried out by us.


  • These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by our duly authorised representative and you. Our terms and conditions shall prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.


  • These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subjected to the exclusive jurisdiction of the English Law.


  • All balances for works will become due upon completion/ commissioning, in full by Debit / Credit card payment or via Internet/telephone Banking Transfer. The monthly interest of 5% will be charged on outstanding amounts owed to us. The total charge to you will be the time spent by our representative doing the work. It will include all reasonable time spent in obtaining materials. Jobs are charged by the whole first hour and then every half hour afterwards.


  • All prices are subject to + vat. standard terms & conditions apply.
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